Darrell Hudson

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The end of the IT department?

Who is going to manage the Google apps accounts? Who is going to manage the cloud hosted apps? Who is going to even CHOOSE which hosted apps to use? And more importantly, who is going to address the day-to-day concerns of the average users in companies with thousands of employees?

Amplify’d from 37signals.com

When people talk about their IT departments, they always talk about the things they’re not allowed to do, the applications they can’t run, and the long time it takes to get anything done. Rigid and inflexible policies that fill the air with animosity. Not to mention the frustrations of speaking different languages. None of this is a good foundation for a sustainable relationship.

The problem with IT departments seems to be that they’re set up as a forced internal vendor. From the start, they have a monopoly on the “computer problem” – such monopolies have a tendency to produce the customer service you’d expect from the US Postal Service. The IT department has all the power, they’re not going anywhere (at least not in the short term), and their customers are seen as mindless peons. There’s no feedback loop for improvement.

Obviously, I can see the other side of the fence as well. IT departments are usually treated as a cost center, just above mail delivery and food service in the corporate pecking order, and never win anything when shit just works, but face the wrath of everyone when THE EXCHANGE SERVER IS DOWN!!!!!

But change is coming. Dealing with technology has gone from something only for the techy geeks to something more mainstream. Younger generations get it. Computer savvyness is no longer just for the geek squad.

You no longer need a tech person at the office to man “the server room.” Responsibility for keeping the servers running has shifted away from the centralized IT department. Today you can get just about all the services that previously required local expertise from a web site somewhere.

Read more at 37signals.com



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One thought on “The end of the IT department?

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