Brian Solis Looks at Social Media in 2010

Thanks for sharing @laurenamcmullen

Amplify’d from www.briansolis.com

Best of 2010: The Future of Business is Social

Social media and marketing have become synonymous over the years. At the same time, social media is placing the customer back in customer service

The future of business is social and as such, every aspect of business affected by outside activity will require a social extension.

When we shift from monitoring to hearing what people are saying and the context of their conversations,

We are on the right path. We just have much to learn. In 2011 and for the next several years, social businesses will transform the organization from within.

Everything starts with defining the voice and the persona of the brand as well as its mission and purpose for eng

Everything starts with defining the voice and the persona of the brand as well as its mission and purpose for engagemen Read more at www.briansolis.com

 

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